Blueprint Two is set to bring a number of changes to organizations that operate in the London Insurance market. As work becomes more digital, your operations will have to transform – partly to continue participating in the market, and partly so that you can thrive in it.
At ActiveOps we’re in the business of helping organizations to optimize their operations. We’ve been keeping a close eye on Blueprint Two, and have already written about how organizations can get a head start on their journey by using the ActiveOps Decision Intelligence platform to get a clear snapshot of their current target operating model.
In this blog, we’re explaining how you can use our Decision Intelligence platform to both plan the future of your operations once Blueprint Two goes live, and manage the journey towards it.
In a nutshell, our platform delivers high-quality, real-time data and insights to your operations leaders – Decision Intelligence. One element of that intelligence is forecasts based on historical data and a blend of artificial and human intelligence. With that intelligence, you can identify what the impact of Blueprint Two will be on your operations, and what you’ll need to change in your operations to adapt.
The planning challenge
Currently, many operations plan for the future based on a mix of historical data, and the expertise of their most experienced people. But there are challenges with the old way of doing things that make using a Decision Intelligence platform a real game changer.
In our last blog we talked about the challenges with using historical data. For most organizations that data is fragmented, incomplete, and difficult to compare across classes of business or even individual teams working on the same class. If your starting picture of your target operating model is flawed, then your ability to accurately predict the impact of Blueprint Two is compromised.
Then we come to the forward planning activity – which has often relied on the experience of senior employees. On the one hand, your senior talent is often busy on client work, delaying your planning efforts. But on top of that, in the case of Blueprint Two the past isn’t always an accurate predictor of the future. The digitization of processes could open up new ways of working that you’d never spot if you base your thinking on what’s worked well in the past.
On top of that, the changes Blueprint Two will bring are likely to require training to ensure adoption of new technologies and process. Your plans will need to include that time – but where will you find it in amongst all the work that your teams need to do?
How a Decision Intelligence platform helps you plan for Blueprint Two
Let’s start with the historical data. The ActiveOps Decision Intelligence platform captures and analyzes all relevant data about work in your operation. So it gives you that snapshot of your current state in an instant, and guarantees that your picture of what happened in the past is as accurate as possible. Because all work is captured, you can identify where Blueprint Two will change how things work more accurately.
Then we look at the forward planning side of the equation. You’re essentially doing scenario planning: ‘if I change this process, how does that affect our business moving forward?’ ‘If this work gets done faster, what impact does that have on the rest of our workload?’ Our platform includes tools that deliver that intelligence with AI-powered planning tools that remove all the guesswork and gut feeling from the process, while still allowing your experienced people to input into the plan.
Decision Intelligence includes predictions of work and capacity in the coming months and years based on solid data instead of assumptions and gut feel. And because our platform gives you a common view of productivity, capacity and utilization across teams, it’s far easier to spot potential problem areas or opportunities to exploit.
Crucially, Decision Intelligence also includes the skills that are currently in your organization, so you can see what gaps exist that will need filling. From there, you can decide who to upskill or reskill to keep your operations running smoothly after the cutover.
So, the ActiveOps Decision Intelligence platform can help you plan out what your future target operating model is, and map out the journey to it from where you are now. But what about the journey itself?
Decision Intelligence keeps your change program on track
As you evolve your operations, there may be lots of activities that need completing:
- Team sizes may change as people shift to adapt to anticipated workloads.
- Process changes will need time to bed in with those teams.
- Training will be required to give people the skills needed to operate in a post-Blueprint Two world.
The main question for ops leaders as they go through this sort of process is a simple one: is what we’re doing working?
You may have already guessed where we’re going here.
Because Decision Intelligence is real-time data and insights, you can review how things are going by the day, or even the hour if you want to, and make intra-day decisions in response to what you’re seeing on the ground. Obviously, not every change will lead to instant benefits or problems – you’ll need to wait and see how things go sometimes. But you’ll never be waiting because you don’t have the data needed to make a decision.
Vitally, our clients find that, on average, using Decision Intelligence they gain up to 20% extra capacity because things are running more smoothly than they were before. That time can then be used for upskilling, reskilling, or for checking in with team members to make sure everyone is happy and engaged with the changes you’re making.
Decision Intelligence isn’t just for Blueprint Two
We hope this blog has given you food for thought about how you can manage your Blueprint Two change initiatives more effectively. But we’ll end on the important point that Decision Intelligence isn’t only useful for Blueprint Two.
The principles of Decision Intelligence we’ve described her apply to any change project you’re working on. Whatever the change, you can plan it and track progress far more effectively using Decision Intelligence.
Even for BAU activities, our Decision Intelligence platform adds value. At the core of the platform is our Active Operations Management methodology. That methodology is built on our decades of experience managing operations, and has been credited by our clients as having professionalized their entire operations.
By taking a data-led approach to operations management, not only can you continually optimize your operations – you can quantify and demonstrate the value of those improvements to the wider business. Whether it’s bottom-line savings, improved customer satisfaction, or the retention of key skills and experience in the business, Decision Intelligence empowers you to do – and demonstrate – it all.
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