Free Up Front-line Capacity With a New Approach to Operations Management
Change from a reactive mindset to a proactive one to position your company for unparalleled excellence
Front‑line managers are the critical link in organisational performance. However, they face competing priorities and are sometimes subjected to unrealistic demands, with too few staff and too many constraints. Often they spend their time ‘firefighting’.
Attempts to ease their workload by doing things differently can often be met with complaints that “I don’t have time to change”. Worse, mandating actions or centralizing control can lead to managers who are less engaged and who have a diminished sense of involvement.
So what can you do to break the “too busy being busy” cycle?