Robotic Process Automation

Manage People and Robots Together

* Business case driven choice of processes to automate
* Maximise benefits of RPA investments
* Manage and optimize people and robots from a single applications
* Supports any RPA system

Workware – Optimising Robotic Process Automation (RPA)

Our experience of helping organisations optimise their robotic installations demonstrates that managing RPA capacity has more in common with managing teams than managing an IT installation.

Robots are fixed units designed to work on, not in the system.  Performance varies by robot and time of day which is why deploying Workware helps optimise all back office resources from a single application.

  • How Many Robots do You Need?

    Avoid buying too many RPA licenses

  • Real-time view of people and robotic performance

    Team and robotic performance all in one place

  • Maximise RPA Utilisation

    Make the most of your RPA investment

  • Support for any Robotics Vendor

    Simple and robust data exchange

  • Orchestrate a Blended Workforce

    Monitor and optimise all back office resources together

  • Monitor and Measure the Benefits

    Clear view of all robotic performance

How Well Are Your Robots Working?

In a recent EY publication ‘Get Ready for Robots’ EY identified 10 top reasons why 30% – 50% of initial RPA projects fail.

Deploying Workware from ActiveOps directly addresses 8 out of the 10 issues and digitally unifies the orchestration of both human and robotic resources within a single application.

In less than 6 weeks you can have a complete view of your operation’s work and time, identifying exactly how well your robots are working, how many person hours saved and which tasks to automate to maximise your investment.

Workware report indicating tasks most suited for automation

Optimise the benefits of RPA investment

Workware Data Insights highlights in real-time which activities are consuming the most resources. Workware helps determine the most likely tasks and processes for investing in robotics. This solves the biggest issue preventing organisations from deploying RPA technology according to the leading analysts ‘Horses for Sources’.

More importantly, Workware Data Insights enables you to identify and remove inefficiencies before implementing an RPA project, saving costs and helping to build a compelling business case.

Scenario modelling shows the impact of activities not targeted  for RPA, allowing the testing of new staffing strategies, re-configuring processes or service levels.

Workware – Robots Need Optimising Too!

Experience with Workware indicates that, similar to humans, robots need the opportunity to perform. As with humans their performance can vary. They require adequate work, are reliant on system response and  susceptible to upstream and downstream bottlenecks.

Workware comes with the built-in connectors to receive real-time performance data from robots. This ensures comprehensive management of total back office capacity, robotic and human teams.

Workware is currently optimising the performance of many hundreds of robots in autonomous automation, assisted automation, server and desk based operational modes equivalent to many thousands of FTEs.

ActiveOps Workware supporting RPA

Manage a Blended Workforce

Workware Planning Insights takes the demand for work, plans and assigns capacity from the human and robotic workforce to ensure the right service level is achieved at the right quality, at the lowest cost.

Having the control to optimise the combined use of human and automated capacity prevents manual work expanding to fill the available time created by the automation.

Using digital connections to robots, Workware simply reports on performance and capacity alongside all other team members providing a single view of a blended workforce at department, team, individual or robot.

Increased capacity can be taken as savings to be re-invested in your RPA project.

Dealing with the fall out

Workware and the AOM Method helps you optimise the transactions that can’t be automated.

There will be many exceptions that need to be managed by the team members. These exceptions will be more complex, more value based, more variable in resolution and therefore be harder to achieve a cost and quality balance for a given service level.

With Workware and the Active Operations Management (AOM) method, operations managers are able to identify, release and redeploy excess capacity wherever it resides allowing our customers to optimise team and digital resources resulting in an advanced and more agile back office operations.

More information….