Robotic Process Automation

ActiveOpinions

A new series of opinion articles, addressing the challenges and innovations in the world of operational excellence.

Workware – Supporting Robotic Process Automation (RPA)

There is little doubt that robots and people will work together for the foreseeable future. Workware helps operations managers eradicate inefficiencies and release latent capacity from their operations prior to implementing an RPA project.

Easily identify where and when robots should be deployed, how and when they should be reconfigured, monitored and optimised to ensure the optimum return on investment.

  • How Many Robots do You Need?

    Eradicate inefficiencies before implementation

  • Real-time View of all Operations

    Team and robotic performance all in one place

  • Plan and Re-configure Robots

    Make the most of your RPA investment

  • Support for any Robotics Vendor

    Simple and effective integration

  • Redeploy team members

    To high value tasks and deliver the best operational results possible.

  • Monitor and Measure the Benefits

    Monitor and optimise all back office resources, including robots.

ActiveOps Workware supporting RPA

Workware – Robots Need Optimising Too!

Robots need capacity planning, scheduling and optimising too!  Like team members they too have downtime (maintenance), need re-training (re-configuring) to support changes in processes and be redeployed as work changes.

Workware comes with the built in connectors to receive real-time performance data from robots, ensuring comprehensive management of all back office capacity, including robotic and human teams.

Accelerate your RPA initiative. Use Workware to drive out inefficiencies and identify latent capacity from your operation before you implement your RPA project.

Accelerate your RPA project

Workware Data Insights highlights in real-time which activities are consuming the most resources highlighting where to invest in Robotics. The transparency of where team members are actually spending their time causes behaviours to change almost immediately.

More importantly, Workware Data Insights enables you to identify and remove inefficiencies before implementing an RPA project, saving costs and helping to build a compelling business case.

Scenario modelling will show the impact of activities not to be automated via RPA, allowing the testing of new staffing strategies, re-configured processes or service levels.

Workware report indicating tasks most suited for automation

Manage a Blended Workforce

Workware Planning Insights takes the demand for work, plans and assigns capacity from the human and robotic workforce to ensure the right service level is achieved at the right quality, at the lowest cost.

Having the control to optimise the combined use of human and automated capacity prevents manual work expanding to fill the available time created by the automation.

Using digital connections to robots, Workware simply reports on performance and capacity alongside all other team members providing a single view of a blended workforce at department, team, individual or robot.

Increased capacity can be taken as savings to be re-invested in your RPA project.

Assign Team Members to High Value Tasks

Workware and the AOM Method helps you optimise the transactions that can’t be automated.

There will be many exceptions that need to be managed by the team members. These exceptions will be more complex, more value based, more variable in resolution and therefore be harder to achieve a cost and quality balance for a given service level.

With Workware and the Active Operations Management (AOM) method, operations managers are able to identify, release and redeploy excess capacity wherever it resides allowing our customers to optimise team and digital resources resulting in an advanced and more agile back office operations.

More information….

Mobile Operations Forecasting
Data Capture
Operations Reporting

Workware’s powerful analytics help you identify performance improvement opportunities, realise benefits, identify spare capacity and non-core activities

Workware’s real-time management capabilities keep your fingers on the pulse of your operation with a single view of all operations performance and capacity

Powerful and flexible capacity planning and forecasting analysis using historical data to produce and monitor daily, weekly, yearly plans

Mobile Operations Forecasting
Data Capture
Operations Reporting

Workware’s powerful analytics help you identify performance improvement opportunities, realise benefits, identify spare capacity and non-core activities

Workware’s real-time management capabilities keep your fingers on the pulse of your operation with a single view of all operations performance and capacity

Powerful and flexible capacity planning and forecasting analysis using historical data to produce and monitor daily, weekly, yearly plans