Success Story Bendigo and Adelaide Bank
Business Objectives
39% productivity
gains
Effectively measure and manage productivity
Employee satisfaction
from increased flexibility
Enable a flexible, transparent workforce
Elimination of
time-consuming data entry into spreadsheets
Enable proactive planning and capacity management
“One of the main benefits of self implementation was having someone from within our business running the project. Having insight into the culture made it easier to provision for challenges in advance, and we were able to easily build rapport with stakeholders. Given the solutions from ActiveOps revolve around a different way of doing things, there will always be pockets of resistance. Having someone from within the organisation helping facilitate the change process meant those resistant to change felt less threatened as they were brought through the process by someone within the organisation that understood the culture familiar to them.”
Joseph Spagnolo, Project Implementation Manager, Bendigo and Adelaide Bank
Implementing Workware
Workware from ActiveOps was selected as the most flexible solution as well as for the willingness of the ActiveOps implementation team to work with the Bank to deliver a tailored programm
The implementation of Workware was undertaken by the Bank’s own operations team, with support from ActiveOps when needed.
Benefits Overview
A breakdown of team member, leader, and business benefits.
Business Benefits
- Productivity gains of up to 39%
- Planning volumes week-on-week and the ability to review time spent on diverted tasks
- FTE saving utilised in growth areas to provide support towards the execution of strategic initiatives
- Cross-utilisation of staff across brands and teams
- Improved employee satisfaction due to more flexible working conditions
Team Member Benefits
- Workware enables home working as productivity, working hours and tasks completed are visible and able to be reviewed by managers
- Workware provides team members with the autonomy to manage their own work and be effective with their own time
- Team members can re-adjust work allocation with their manager
- Increased motivation to use spare time effectively
Team Leader Benefits
- Real-time visibility and transparency of staff with intraday productivity levels and FTE planning
- A single view of team whereabouts and current status. For example, if team members are away from desk, in a meeting, contributing to a project, etc.
- Elimination of time-consuming data entry into spreadsheets
- Easier planning and forecasting team workload allocations
- Clearer and detailed real time reports, showing what tasks team members are spending their time on, and which processes can be improved
- Real-time attendance and productivity data that can be used to discuss with staff who have performance or attendance issues
- Easier development of business proposals using data from Workware
About ActiveOps
At ActiveOps we’ve conquered operations management. Our platform simplifies complexity and can boost productivity by 15-25% and higher, unleashing your operation’s potential. Our technologies expose a 360 view of your digital and human operations — including remote workers. Make clear, data-informed decisions. Attack your most complex issues at scale. Amplify and accelerate your operations management and make the move towards operational excellence.
Workware from ActiveOps was selected as the most flexible solution as well as for the willingness of the ActiveOps implementation team to work with the Bank to deliver a tailored programme
Joseph Spagnolo, Project Implementation Manager, Bendigo and Adelaide Bank