Success Stories with WorkiQ
Large Fortune 500 Healthcare Company
Challenges
- Due to real estate confinements, the company needed to implement a remote working plan to accommodate significant growth in operations (prepandemic)
- Seeking a standardized and consistent efficiency measurement solution vs. ad hoc reporting
Solutions
- Implemented WorkiQ employee productivity monitoring
- Standardized dashboards, KPIs, and reports available to all staff members in browser or mobile form
- Consistent measurement regardless of work being done in a traditional office setting or home office
Results
- Enabled standards-based qualification program for home working incentive
- Realized 12% productivity gain in the first 6 months
- Started with 500 user department, now expanded to 3000+ users and removed call center vendor’s back-office solution that wasn’t fit for purpose
Global Manufacturing Order Management Team
Customer Challenge
- Difficulty to measure the productivity of legacy Order Management system to set standards
- Manage working hours for OMS team supporting global clients
- Need to measure application use time, while considering migration to SAP
ActiveOps Solution
- Implemented WorkiQ employee productivity monitoring
- Measured application screens and time utilization by application of the legacy OMS
- Application usage and team member logon and logoff activity to organize shifts
Customer Success
- First-year productivity boost of 9%
- Rationalization of work shifts to support global client orders
- Measured efficiency of legacy application to determine improvements rather than costly migration of Order Management System
WorkiQ Blue Cross Plan
Customer Challenge
- Experiencing productivity issues in Claims coupled with high occurrence of unplanned overtime expense.
- Needed to address other operational expense issues within the department
ActiveOps Solution
- Implemented an employee model
- Installed WorkiQ to provide true visibility, and identify the root cause of work efficiency issues
- Provide real-time, accurate visibility of user activity
Success Results
- Enabled and measured a goal of 6.8 hours of work time per day
- Realized $1.2m savings by eliminating overtime in the first year
- Work time accountability led to a reduced need to fill up to 44 FTEs due to attrition in 2 years
I told our leadership team this is a game changer for our organizations. Once we had implemented WorkiQ, it proved true - our senior executives are seeing all of the results and they are just floored.
Senior Director of Claims
WorkiQ Top Five Healthcare Insurance Company
Customer Challenge
- Rapid M&A activity led to the need for common measurement tools and standards.
- ‘Process Improvement and Re-engineering projects’ failed to produce meaningful changes to operational efficiency.
- Growing claims demands required more efficient operations.
ActiveOps Solution
- Implemented WorkiQ employee productivity monitoring for Operations and Clinical of over 20,000 employees.
- Established management blueprint to be implemented in all back-office operations.
- Implemented AOM for WorkiQ as part of management training curriculum and certification.
Customer Success
- Targeted 7% increase in productivity achieved 12% in the first year.
- Realized $7m savings in first 9 months of implementation.
- Adding new groups including Clinical, with a realization of 17% productivity increase.
Global BPO/KPO Organization
Customer Challenge
- Measuring contract performance across multiple clients globally.
- Access to client systems typically via virtual machines such as Citrix.
- Need to reduce manual and unreliable self reporting spreadsheets.
ActiveOps Solution
- Implemented WorkiQ employee productivity monitoring.
- Established data collection strategy for desktop, Citrix server, and mainframe applications.
- Successful Pilot led to the deployment of new groups and new reporting standards.
Customer Success
- Achieved a 6% productivity standard for offshore outsourcing group.
- Eliminated selfreporting application and roll-up of spreadsheets.
- Managers certification program established to measure consistently