50+ tips to help you through a recession
Operations leaders in banking and finance are heading towards a potential disaster.
If recession bites, can you respond quickly without severely damaging your customer experience, operational capability and employee morale?
Download a copy of this whitepaper to discover new insights and practical advice from leading industry experts in five essential areas - to help you to take action now.
Resilience & Agility
Customer Experience
Employee Experience
High Performers
Tech Investments
Meet the experts
We’ve interviewed operations experts from around the globe, who have worked for some of the largest financial services brands including NatWest, the Bank of Ireland, UBS, ANZ, and Citigroup. They have all managed teams through turbulent and recessionary times, and thrived. Take advantage of their wisdom and learn from their strategies and approaches to help you do more with what you have.
Our experts say
Kevin Butt
Some parts of your operation may see a spike in demand; others may see a drop. You need flexibility in your operations to respond to those variances – but you also need the visibility into your operations to understand where extra resource is needed and where you can get it from.
Jude Pinto
Focusing purely on operational concerns, worrying about job losses, and so forth, increases the risk that you become irrelevant to your customers.
Rosalie Spies
Leading a team is really difficult when people are vulnerable and anxious. Forcing overtime in order to manage high volumes really distresses staff members and employees through the process and increases absenteeism.
John Ainsworth
Invest in technology that identifies opportunities for improvement, and that makes things more transparent so you can manage the performance and product cycles through technology.
