Level 2 Technical Support Engineer (NC, USA)
Our Workware product helps some of the world’s biggest companies run their digital operations teams efficiently and effectively. Working with the Technology team, our Level 2 support team own the application’s performance and health, from the data tier to the presentation layer.
Representing our technical function in our U.S.A region you will be expected to work on issues affecting all parts of the application, from first line ticket handling to in-depth database performance troubleshooting. Alongside our experts in Infrastructure and Development teams and other Support colleagues, you will proactively monitor and improve performance as well as plan capacity. In addition, you’ll provide bespoke reports – or create a mechanism to enable customers to provide their own – and have significant input on future direction around the data and analytics tiers as we investigate and implement new AI, ML and Big Data technologies.
Skills & Knowledge Required
Awesome T-SQL knowledge and experience troubleshooting in MS SQL server, IIS, SSRS and SSIS are essential. Exposure to or knowledge of a scripting or programming language (python, perl or other large-scale data manipulation languages) and PowerShell would be beneficial. An analytical, scientific approach to problem solving is essential – combined with the unflappable outlook and approach of someone who’s used to working under pressure, and the successful candidate will be self-motivated with a willingness to learn and adapt to any new change or situation and a great communicator.
Based in Charlotte, North Carolina. Some travel within the United States and Canada and to other ActiveOps locations will be required from time to time.
To read the full job description, click here. To apply for this role, please send your CV and cover letter FAO Lauren Dudman to ‘firstname.lastname@example.org’.