Careers

Careers at ActiveOps

ActiveOps Manage Differently

Careers

We are currently recruiting for the following roles: 

Relationship Manager

Reporting to: Head of Relationship Management

The Relationship Manager role will involve:

  • Develop and maintain the Miller Heiman GOLD sheet and L.A.M.P activities for customers in own portfolio & also ensure in place for all customers across the region
  • Assist our customers to achieve their target performance level on our CMM rating index
  • Co-ordinate with CS Architect in developing story board/dashboards to help address any Customer Success Value measurement post AO implementation
  • Help develop Sustainability and/or Continuous Improvement forums for Customer
  • Develop and nurture relations to help improve customer advocacy rates / NPS & CSAT scores for the organisation. Build network of customer internal advocates / coaches so that they then help Sales & Customer Account Management
  • Ensure that customers are happy to refer our services (via case studies, prospect visits, etc.)
  • Coach Senior leaders and front line team managers in AOM / Workware skills
  • Support Commercial Account Manager’s in achieving renewals for contracts (Annuity revenue)
  • Seek opportunity to extend the use of ActiveOps products within existing ASM footprint. Focus on additional benefit opportunities that help secure the relationship and maximise renewal potential through chargeable support from AO
  • Ensure calendar of customer interactions comply with servicing proposition for each tier to help facilitate ‘Farming’ for any further implementation opportunity
  • Participate in all customer related AO governance meetings
  • Where appropriate support the Sales team in the preparation and execution of ‘Growth’ client sales strategies
  • Develop and maintain trusted advisor relationships with existing clients to ensure their satisfaction and retention
  • Develop & publish Customer Success Stories (Case Studies, Speaking Engagements, Quotes for articles or releases, etc.)
  • Engage with Sales and Delivery teams to ensure E2E customer touch points are fully covered and secure

To learn more about this role, click here. To apply for this position, email: enquiries@activeops.com