Careers

Careers at ActiveOps

ActiveOps Manage Differently

Careers

We are currently recruiting for the following roles: 

Level 2 Technical Support Engineer (NC, USA)

Job Description

Our Workware product helps some of the world’s biggest companies run their digital operations teams efficiently and effectively. Working with the Technology team, our Level 2 support team own the application’s performance and health, from the data tier to the presentation layer.

Representing our technical function in our U.S.A region you will be expected to work on issues affecting all parts of the application, from first line ticket handling to in-depth database performance troubleshooting.  Alongside our experts in Infrastructure and Development teams and other Support colleagues, you will proactively monitor and improve performance as well as plan capacity. In addition, you’ll provide bespoke reports – or create a mechanism to enable customers to provide their own – and have significant input on future direction around the data and analytics tiers as we investigate and implement new AI, ML and Big Data technologies.

Skills & Knowledge Required

Awesome T-SQL knowledge and experience troubleshooting in MS SQL server, IIS, SSRS and SSIS are essential. Exposure to or knowledge of a scripting or programming language (python, perl or other large-scale data manipulation languages) and PowerShell would be beneficial. An analytical, scientific approach to problem solving is essential – combined with the unflappable outlook and approach of someone who’s used to working under pressure, and the successful candidate will be self-motivated with a willingness to learn and adapt to any new change or situation and a great communicator.

Location

Based in Charlotte, North Carolina. Some travel within the United States and Canada and to other ActiveOps locations will be required from time to time.

To read the full job description, click here. To apply for this role, please send your CV and cover letter FAO Lauren Dudman to ‘enquiries@activeops.com’.

Relationship Manager (Melbourne)

x2 positions available

Purpose:

  • Relationship Management (RM) for all customers in own portfolio
  • Build personal & trusted working relationships with key customer stakeholders and be regarded as “trusted advisor” in back office workforce automation / digital ops
  • Responsible for all RM activities, to ensure these meet the group standards (including tiered service propositions) and both “Health” & “Wealth” KPI’s in the RM dashboard & Scorecards, as set by the Central Customer Success function
  • Take lead in ensuring customers in portfolio achieve their desired outcomes from their interactions with Active Ops, ensuring customer are able to maximise value
  • Deliver ‘best in class’ customer engagement activities which will help minimise any customer or ASM churn and also ‘farm’ further SaaS sales by way of ASM growth and also cross/up-sell other AO products & services to drive Implementation Services revenue
  • Work with customers to ensure their interactions are in line AO in line with cost efficient tiered service propositions
  • Ensure customers key stakeholders understand & appreciate the value delivered through the use of ActiveOps products
  • Ensure ongoing compliance with all RM policies set by set by the Central Customer Success function
  • Gather & submit customer feedback into the Central CS function & Product
  • Suggest continuous improvement activities across AO, so we are constantly evolving our propositions & value to customers
  • Interact with mangers and champions at customer site and provide “expert

To read the full job description, click here. To apply, please send your cover letter and CV (FAO Lauren Dudman) to ‘enquiries@activeops.com’.

Learning and Development Officer (Adelaide)

  • This position, reporting to the Learning and Development Manager, will be involved in supporting the activities of the
    Product Method team

To read the full job description, click here. To apply, please send your cover letter and CV (FAO Lauren Dudman) to ‘enquiries@activeops.com’.