ActiveOps Health Check

ActiveOps Health Check

Health Check

ActiveOps Health Check is an on-site survey with a report and recommendations for your current back office operations working practices.

This is a unique opportunity to evaluate how your operations compare with industry best practices. It enables you to plan a roadmap to operational excellence.

ActiveOps Health Check – designed to discover:

  • How current operations management activities measure up to the ActiveOps Capability Maturity Model of international best practices.
  • Whether managers and team leaders are equipped to meet your business objectives and expectations.
  • Opportunities for capacity improvements through changes to current operations management practices.
  • The best solution and cost to resolve identified issues.

Assessing your current status

Operations management is about the simultaneous control of productivity, quality and service. We review how this is managed in your business today.

The results of the Health Check indicate how you compare to the ActiveOps four-part competence framework:

  • Approach – management behavior – is it active, reactive or bureaucratic across all roles and levels.
  • Consistency and comprehensiveness of management processes – Is there a common work management process or does it vary from team to team?
  • How well do team practices integrate into departmental and cross-departmental activities?
  • Professional operations management skills – is formal training available with recognized development paths and competence models?
  • Tools and standards supporting the processes – service-based products can be complex, utilizing multiple products across a substantial variety of customer requirements. Tools that supervisors employ for planning and controlling can make the difference between assumptions (to be in control), and practical reality.

Data analysis

Information is collected on output work volumes and staff resources being applied. This determines variability in productivity and how it also relates to the volume and timing of incoming work.

The level and accuracy of this analysis depends on the amount and detail of performance data that is currently being captured and retained by teams.

Observation

This consists of a non-intrusive, open review of the operations environment, such as what kind of displays there are on walls and whiteboards, and the general flow of activities through the working day. Informal discussions are conducted with supervisors or managers at their desks.

Feedback

The visit concludes with an interactive management team feedback session. Observations can be discussed and then followed up with a presentation outlining recommendations for next steps.

Results

The output of the ActiveOps Health Check includes:

A presentation of the review results compared to the four competence dimensions.

  • Management approach
  • Management processes
  • Management skills
  • Supporting resources

The review proposes quantified, projected productivity improvements that could be achieved. This is based on the degree of variability for what is required to realize the opportunity benefit.

An approach is proposed to address the opportunities identified.

Benefits

The ActiveOps Health Check provides a comprehensive review of your current operations management process. Your business is assessed using international best practices against a standard, proven Capability Maturity Model. You receive instant feedback on opportunities for improvement, as well as:

  • A quantified assessment of any potential capacity improvement that can be realized through changes to operations management practices.
  • An immediate contribution to your current approach to operations management. We develop conclusions to discuss with the management team during the course of the review. The local team is provided with recommendations and proposed value for the time and expense involved.
  • A clear approach including cost benefit analysis to address identified opportunities.

Costs

Please contact us for more information and pricing for the ActiveOps Health Check.

Capita Case Study
Mobile Operations Forecasting
Data Capture
Operations Reporting

Powerful Workware analytics enable you to identify performance improvement opportunities and maximize the system benefits. Identify spare capacity as well as non-core activities to balance workload.

Utilize Workware’s real-time management capabilities to realize the full potential of your operation with a single view of performance.

Team managers use powerful and flexible capacity planning and forecasting analysis, along with historical data, to produce and monitor daily, weekly, yearly plans.