Pre-Mobilization Health Check
Active Operations Management (AOM) is designed for the three important factors that all businesses must manage: service, quality and cost. Achieving these goals delivers a service that meets customer quality requirements at the lowest possible cost.
The Pre-implementation Health Check involves a four-part competency framework. This assesses how the metrics of Cost (Productivity), Quality, Service and Continuous Improvement are currently managed:
- Behavior: The management approach used – such as, active, reactive or controlled.
- Process: The consistency and comprehensiveness of management processes employed. A common work
management process may be in place, or, processes may vary among teams and departments.
- Skills: The ability of staff to apply and use management processes and the supporting tools employed. Staff
may or may not have received formal training in this area.
- Tools: The tools used to support the management processes employed. Applying the right tools could
produce a practical reality from a theoretical concept (i.e., to be in control.) The Health Check includes a technical review.
Assessment results propose the extent by which performance could be improved through better operations management. The organization’s current operations management capability is rated against the ActiveOps Capability Maturity Matrix.