AOM Skills Development

AOM Skills Development

Skills Development

AOM Skills: developing well-informed, confident and professional managers.

Service operations are uniquely reliant on people to deliver successful outcomes. Unlike processes and systems, managing people as individuals helps them more consistently achieve their potential.

AOM skills:

  • Are taught during the initial implementation of AOM, typically completed in 12–16 weeks.
  • Cover the skills and competencies to become an active operations manager.
  • Include classroom training, on- and off-the-job coaching and eLearning provided through the AOM Academy.
  • Enable AOM best practices to be incorporated into daily routines.
  • Are maintained via a sustainability program that follows AOM implementation.
  • Can be recognized via our certification program or via formal qualifications offerings with a range of international awarding bodies.

AOM Experience

The AOM Experience uses a hypothetical example of Foundations Loans and Mortgages, a company with expectations to improve its customer service and quality standards through the use of AOM.

The experience starts with applicants for the role of Team Leader at the company. As new hires they meet their team and are introduced to their AOM coach. This individual guides them through the practices and principles of AOM with presentations, interactive eLearning modules and other online learning materials. Participants learn to apply professional management methods to take control of day‑to-day challenges in the model and in their own operations.

Eight AOM Experience levels require a successively higher level of skills. Users progress through the levels and solve new challenges by exploring locations in the virtual office and interacting with a variety characters. Discussion forums allow users to interact with their peers. Course mentors provide support in learning how to apply AOM in their own workplace.

Throughout the Experience participants demonstrate their knowledge of AOM to collect points and get their name on a leader board.

By successfully completing the game users receive an AOM Awareness Certificate. This is the first step in an ActiveOps series of certification and accreditation programs.

ActiveOps Business Simulation

The fundamentals of operations management best practices in a four-day, immersive training program .

Course summary

This course provides actionable information that can be applied in a managerial or team leader role. The course is a unique opportunity to test operations management strategies in a challenging but low-risk environment.

ActiveOps computer-based simulation provides highly realistic scenarios that develop practical skills in core areas such as:

  • capacity management
  • succession planning
  • staff training
  • contingency planning
  • presentation skills

In this scenario participants compete with other teams to secure an ongoing contract as an outsourcer for a prestigious bank.

ActiveOps Planning Insights Simulation

A two-day course demonstrates incorporating Workware to support the Forecast-Plan-Control-Review cycle. This weekly process is integral to the Active Operations Management (AOM) method.

Course summary
New, deputy or aspiring team leaders within an organization acquire the knowledge, skills and technical competence to manage a team according to AOM standards on a daily basis. Key strategic meetings throughout the AOM week focus on and develop capabilities to:

  • Forecast work volumes
  • Plan workloads and staffing levels
  • Drive team performance
  • Monitor and control performance against plan
  • Use visual controls to support decision making
  • Deliver operational results
Mobile Operations Forecasting
Data Capture
Operations Reporting

Powerful Workware analytics enable you to identify performance improvement opportunities and maximize the system benefits. Identify spare capacity as well as non-core activities to balance workload.

Utilize Workware’s real-time management capabilities to realize the full potential of your operation with a single view of performance.

Team managers use powerful and flexible capacity planning and forecasting analysis, along with historical data, to produce and monitor daily, weekly, yearly plans.