Business Outcome Modeller can be used to highlight resources consumption and productivity among insurance policy applications processing, such as:
- Volume of core tasks per outcome
- Time consumed per outcome
- Productivity per outcome
- Complements ‘department/team’ view
Although each policy application consumed a different level of resources productivity is materially the same.
Life applications took roughly 1.5 hours longer to process than car or home policy applications. Differences discovered were the quality of information being provided, process details required for this policy type and higher volumes of core tasks. This rich source of quantified data now identifies continuous improvement opportunities. You are able to measure how benefits were realized.