ActiveOpinions – Edition 6


A new series of opinion articles, addressing the challenges and innovations in the world of Digital Operations Management

Edition 6 – Black Box Thinking: Are you really up for operations improvement?

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Before you start reading, I want to ask you a question. Are you someone who believes things can be better, different, improved – or do you believe the die is cast? I believe there is a correlation between those people who have ‘the growth mindset’, in other words – people who have a genuine desire to learn from mistakes, and the way in which a business can build a robust quality system which delivers very low error rates.

As Matthew Syed points out in his book, Black Box Thinking, there is a huge contrast between the aerospace sector and virtually any other sector. Air travel is instinctively dangerous and yet surprisingly safe, in an environment where the consequences of failure are terrible. Why is that?