Workware Data Insights. Shining a light on operations…
Working in partnership with PwC, BAT Global Business Services first trialled the Workware cloud-based solution in 2016, to capture performance data in support of the Perform Program business transformation project.
Initially, consolidated spreadsheets and an in-house time tracker were used to support the Perform Project, to track operations performance. It became clear that a more reliable, real-time measure of efficiency and available capacity was required and Workware was adopted. As a result, management were then able to measure end to end processes and operations performance in real-time, identify spare capacity and quantify the benefits of the Perform Program itself.