KBC Bank improve operations and capacity management with solutions from ActiveOps
Following visits to existing ActiveOps customers, the bank selected Workware to provide real-time operations data presented in designed-for-purpose dashboards and reports, and AOM to provide a consistent management framework and language to interpret and act on the information provided.
In summary, using Workware and AOM, team leaders are now able to identify spare capacity, skills, and training requirements, enabling the lending of staff between teams to meet peaks in workloads. Team members benefit through working in different functions while the business itself benefits from reduced overtime and hiring costs by absorbing increase in workload using existing resources.
Download the full KBC Ireland Case Study to learn more.