Introducing Robotic Process Automation in Financial Services


A new series of opinion articles, addressing the challenges and innovations in the world of Digital Operations Management

Edition 5 – Points to consider when planning and running Robotic Process Automation (RPA) in Financial Services.

It is likely that for the foreseeable future, RPA or robots will co-exist as part of a blended workforce.

In some places, the robotic capacity will sit alongside human capacity doing very similar work with one or the other acting as the surge capacity.

More often, the robotic capacity will take on one or more elements of a process, sitting within a process flow with work passing back and forth between human and robotic capacity.

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