Free Up Back Office Capacity With a New Approach to Operations Management
Change from a reactive to a proactive mindset in order to position your company for unprecedented excellence
Frontline managers are the critical link in organizational performance. However, they face competing priorities and are sometimes subjected to unrealistic demands. Is this familiar – they have too few staff, too many constraints? Often they spend their time “firefighting”.
Trying to lessen workload by doing things differently can be met with complaints of “I don’t have time to change”. Mandating actions or centralizing control can result in less engaged managers with a diminished sense of involvement.
So what can you do to break the “too busy being busy” cycle?