Workware and the AOM Method enables you to better evaluate and manage transactions that can’t be automated.
The typical exceptions in processes and services are managed by team members. These will be more complex, more value-based, more variable in resolution, and therefore, requiring human involvement. As such it may be harder to achieve a cost and quality balance for a given service level.
With Workware and the Active Operations Management (AOM) method, operations managers are able to identify, release and redeploy excess capacity wherever it resides. Being able to view and optimize team and digital resources results in advanced, more agile back office operations.