Robotic Process Automation

Manage People and Robots Together

* Business case driven choice of processes to automate
* Maximise benefits of RPA investments
* Manage and optimize people and robots from a single applications
* Supports any RPA system

Workware – Optimizing Robotic Process Automation (RPA)

Our experience of helping organizations optimize their robotic installations demonstrates that managing RPA capacity has more in common with managing teams than managing an IT installation.

Robots are fixed units designed to work on, not in the system. Performance varies by robot and time of day which is why deploying Workware helps optimize all back office resources from a single application.

  • How many robots do you need?

    Calculate the number RPA licenses to acquire

  • Real-time view of people and robotic performance

    Integrate staff and robotic performance

  • Maximize RPA utlization

    Measure and quantify RPA project benefits

  • Works with all RPA systems

    Simple and robust data exchange

  • Orchestrate a blended workforce

    Monitor, manage, control, optimize staff and robots

  • Monitor and measure the benefits

    Clear view of robotic all performance

How Well Are Your Robots Working?

In a recent EY publication ‘Get Ready for Robots’ EY identified 10 top reasons why 30% – 50% of initial RPA projects fail.

Deploying Workware™ from ActiveOps directly addresses 8 out of the 10 issues and digitally unifies the orchestration of both human and robotic resources within a single application.

In less than 6 weeks you can have a complete view of your operation’s work and time, identifying exactly how well your robots are working, how many person hours saved and which tasks to automate to maximize your investment.

Workware report indicating tasks most suited for automation

Optimize the benefits of your RPA investment

Workware Data Insights highlights in real-time which activities are consuming the most resources. Workware helps determine the most likely tasks and processes for investing in robotics. This solves the biggest issue preventing organizations from deploying RPA technology according to the leading analysts Horses for Sources.

More importantly, Workware Data Insights enables you to identify and remove inefficiencies before implementing an RPA project, saving costs and helping to build a compelling business case.

Scenario modelling shows the impact of activities not targeted  for RPA, allowing the testing of new staffing strategies, re-configuring processes or service levels.

Workware – Robots need optimizing too!

Experience with Workware indicates that, similar to humans, robots need the opportunity to perform. As with humans their performance can vary. They require adequate work, are reliant on system response and  susceptible to upstream and downstream bottlenecks.

Workware comes with the built-in connectors to receive real-time performance data from robots. This ensures comprehensive management of total back office capacity, robotic and human teams.

Workware is currently optimizing the performance of many hundreds of robots in autonomous automation, assisted automation, server and desk based operational modes equivalent to many thousands of FTEs.

ActiveOps Workware supporting RPA

Manage a blended workforce

Workware Planning Insights assesses the demand for work, plans and assigns capacity from the human and robotic workforce. This achieves the right service level, at the right quality, at the lowest cost.

Having controls to optimize the blended use of human and automated capacity prevents manual work expanding to fill the available time created by automation.

Using digital robot connections Workware provides reports on performance and capacity of all resources. This single view of your blended workforce is for department, team, individual or robot.

Increased capacity can be taken as savings to be re-invested in your RPA project.

Dealing with the fall out

Workware and the AOM Method enables you to better evaluate and manage transactions that can’t be automated.

The typical exceptions in processes and services are managed by team members. These will be more complex, more value-based, more variable in resolution, and therefore, requiring human involvement. As such it may be harder to achieve a cost and quality balance for a given service level.

With Workware and the Active Operations Management (AOM) method, operations managers are able to identify, release and redeploy excess capacity wherever it resides. Being able to view and optimize team and digital resources results in advanced, more agile back office operations.

More information….