RPA programs stumble to be mainstream in financial services

Financial services companies looking to exploit Robotics Process Automation (RPA) are finding it difficult to progress deployment beyond proof of concepts because established measures of performance do not provide the precision to be confident of delivering the potential business benefits.

This is according to research conducted across 50 North American mid to large-scale financial services organisations by ActiveOps, a leading provider of digital operations management solutions.

RPA is autonomous software programmed to follow rule-based tasks just as a human would. The difference is that robotic decision making and outcomes are predictable, consistent, and 100 per cent accurate.