Workware is a powerful cloud-based software as a service (SaaS) application used world-wide by service led organisations to optimise the performance of the most demanding back office operations.
Workware provides a single performance view of all operations resources from individual, robot, team and department aggregating and presenting actionable operations data from existing back office systems.
Workware Data Insights
Provides a single real-time view of all back office operations from individual robot, team to department.
Manual work can be recorded in real-time, aggregated and presented with data from BPM, workflow, ECM, telephony systems and other line-of-business systems.
Establish a comprehensive business-as-usual view of all operations to plan work and capacity consistently across all operations.
Allows team leaders and managers to monitor and manage in real-time to adapt to changes in work volumes.
Trusted operations data makes performance reviews meaningful and increases employee engagement.
Workware Planning Insights
The Workware Planning Insights module helps team leaders and managers raise productivity through data driven planning and forecasting enabling operations staff across the businesses to work consistently to their full capacity.
By incorporating elements of the Active Operational Management (AOM) methodology, managers can collaborate, plan, control, review forecast work and capacity consistently within a team and across teams of teams.
Experience shows that managing RPA capacity has more in common with managing teams of people than managing an IT installation.
By aggregating and presenting accurate and comprehensive operations data Workware helps identify which tasks and processes to automate.
Workware helps accurately calculate how many robots to deploy then monitor and manage robots as part of a blended workforce reducing both the cost and staff concerns of introducing automation.
Workware works with any RPA vendor robots through standard interfaces.
Business Outcome Modeller
Workware Business Outcome Modeller (BOM) is an integral part of the Workware – Data Insights Module.
Using the real-time operations data aggregated from back office systems, robotics and manual tasks, BOM is designed to measure individual and multiple business outcomes.
A business outcome is the result of an end to end business process often spanning multiple teams and departments as in the case of an insurance claim.
Workware Business Outcome Modeller calculates the standard time for an outcome and the consumption of resources comprising of all direct activities (core tasks) plus an allocation of indirect activities including training, meetings (diverted time) and annual and personal leave (downtime).
