Workware Planning Insights

Workware Planning Insights

Balance work and time across diverse back office operations.

Planning Insights

Workware – Planning Insights –

By incorporating elements of the Active Operational Management (AOM) methodology, managers can collaborate, plan and forecast work and capacity in a consistent and effective way.

  • Unlock latent capacity

    Balance work between siloed teams

  • Raise productivity

    Enable team members to work to optimum capacity

  • Recognize and quantify good performance

    Identify best practices, skills development and training opportunities

  • Reduce management time and team stress

    Accurate data minimizes forecasting uncertainty

  • Embed a consistent business framework

    Utilizing the Active Operations Management (AOM) Method

  • Load balance in real-time

    Actively and immediately manage changes in work volume

ActiveOps Workware Planning Insights


    Releasing Latent Capacity
  • Resolve the variability in volume and capacity that can lead to imbalance of either
  • High work volumes seem to indicate high productivity
  • High work volume can also cause lower quality, longer fulfillment lead times and increased stress
  • Excessive workload can produce backlog and require increased overtime
  • This type of environment can result in lower staff satisfaction

Forecasting and Planning for Active Operations Management

  • Excess capacity is assigned to other teams or used to reduce backlog
  • Work from all sources is quantified to understand resourcing requirements
  • Measure and stabilize productivity to convert forecasts into plans and performance management
  • Collaboration across all teams delivers optimal results
  • Meet customer needs with cross-skilled and engaged staff working to their full potential
  • Unexpected events are managed with the best organizational response

By using performance data consistently operations managers are able to communicate and adjust workloads. Managers are able to balance resources among teams, build realistic incentive plans and utilize non-core activity time for skills development.

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