Decision Intelligence for
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Make more accurate decisions faster and drive significant value
Decision Intelligence for service operations has banking at its foundation. Driven by predictive and prescriptive AI/ML, we surface the insights and recommendations you need to make better decisions.
Are you struggling to find capacity? Are you under pressure to reduce the cost of operations?
Are you struggling with cross skilling your teams e ectively?
Are your best people moving on, and is your team stressed?
Do you need to optimise ‘in branch’ resources?
Do you know the status of your SLAs – now?
?
AVERAGE
CAPACITY GAIN
20%
IN 1ST YEAR
NPS SCORE OF 8.8
INCREASES TO
74.81
OVER 4 YEARS
POSITIVE EMPLOYEE
80%
MORALE
REDUCED CLAIMS BACKLOG BY
85%
SUPPORTING CX GOALS
REDUCED FRAUD LOSSES BY OVER
£1M
ANNUALLY
The power of Decision Intelligence for banking
More capacity
Release the hidden capacity within your teams and transform the way you manage and share time and people
More control
Real-time data and intra-day decision making – become adaptive, agile and in control every minute of the day.
More visibility
Our operations data model is built for you and provides one source of truth for all your decisions.
More accuracy
AI improves decision accuracy. No more wasting time compiling reports or making decisions on the fly.
Decision Intelligence adds value across all your use case needs
Accounts payable
Billing & reconciliations
Personal / Retail banking
Business banking
Capital markets
Wealth management
Private banking
Investment management
Shared services
Card services
Branch networks
Corporate & commercial banking
Complaints
Account administration
Credit administration
Bereavement services
Our Product Suite
Relevant and consistent data significantly improves visibility. The ActiveOps operations data model is built for service ops and sits within our products, providing you with one source of truth for all your decisions.
Intelligence for Transactional Service Ops
Prescriptive, AI-driven analytics that identifies hidden capacity and utilization, and prompts action to drive effectiveness and control.
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Intelligence for case-driven teams
Predictive analytics to keep casework and SLAs on track. Real-time view, real-time decisions.
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Employee and wellbeing Intelligence
A fair system of measurement. Diagnostic insights highlight what is impacting performance, work and employee experience.
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Our commitment to you
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