Over the last three weeks banking operations have gone through a radical transformation. What was unthinkable in February has become the new normal in April. Through this period, the vital services provided by banks to society have continued largely uninterrupted.
But whilst the mechanics of home working appear to be solved, how are operations really performing? As we begin to think about the future of banking operations, what challenges and opportunities lie ahead?
In this Webinar ActiveOps, whose software supports operational control and capacity planning for many of the worlds outsourcers and banks, reveal what the data is telling us about the change that has happened and its impact on productivity and capacity. As differences in performance between organisations emerge, what will make the difference between surviving and thriving?
Richard Jeffery – CEO, ActiveOps
Stuart Pugh, ACBI – Head of Customer Success, ActiveOps
John Henderson, FCBI – Enterprise Account Director, ActiveOps (Moderator)