Ben is a seasoned professional currently serving as an Associate Director at Fidelity International. His primary focus within the organisation is serving as the lead for Global Workplace Investing, overseeing the onboarding and implementation of the ActiveOps solution into Fidelity. Ben’s multifaceted role encompasses a wide range of responsibilities, including target operating model design, Senior Product Ownership, Business Intelligence where he manages a gifted team of data enthusiasts, and his most recent undertaking, Planning and Performance management for all Global Workplace investing business functions.

Kireshnie Govender presently holds the position of Head of Operations at SBV Services SA. With over 10 years of experience in the financial sector, she is a highly experienced leader in Cash Management. Her innovative approach, coupled with a deep commitment to employee growth and organizational success, is the driving force behind her role. Kireshnie believes Operations is a strategic enabler to organisational growth through people. She is committed to leveraging data-driven insights and emerging technologies to drive operational efficiencies and capitalize on growth opportunities.

Dan looks after solution development at Xcentuate. He has over 25 years’ experience in financial services in a wide range of roles including Actuarial, Reinsurance, Investment, Change Management and Operations. Dan is a qualified Actuary and is passionate about helping clients get the most out of their data to support decision making.

Bhavesh is an accomplished tech marketer and host of the ‘Ops Game Changers’ podcast. Since joining ActiveOps, Bhavesh has been on a mission to bring to the fore the stories and achievements of service operations leaders – including how AI can blend with human to drive better decision-making and how this combination is already transforming operations. Bhavesh has over 20 years of experience in fast-paced and disruptive markets. He has held senior roles in start-ups like ResponseTap and Kernolab, as well as global brands – Oracle and OpenText.

Tom is responsible for enhancing ActiveOps’ profile across PR, social and digital communications. Tom has over 10 years of experience working with data, social media and digital communications. He started his career agency-side, working with Battenhall and Red Consultancy to support world-leading consumer and corporate businesses. Over the years, he has been deeply involved in insights, data, strategy, stakeholder management, influencer engagement and content creation with myriad brands to achieve and exceed their goals.