WEBINAR
IN DATA WE DON’T TRUST: BREAKING DOWN BARRIERS TO AI
4 SEPTEMBER 2024 • 1PM AEST | 3PM NZST
Feeling the pressure in operations? You’re not alone. With the push to transform and streamline, AI promises to be the game-changer for automating processes, making smarter decisions, and boosting productivity.
But here’s the catch: AI needs tons of quality data. So, are operations teams in Financial Services really ready to jump on the AI train? They want to be, but ActiveOps’ latest global research shows some big hurdles:
Join our webinar to dive into the data challenges plaguing service operations in Australia and New Zealand. Our expert panel will share insights and solutions to help you unlock the full potential of AI.
94%
Aren’t using real-time data
88%
Say getting insights from their data is a huge effort
61%
Don’t feel supported by their business
61%
Think they lack the right data skills
80%
Believe they could make better decisions with trusted data
HOW DID WE END UP HERE?
MEET THE SPEAKERS
ANNA ITSIOPOULOS
Managing Director APAC, ActiveOps
TIM WILLIAMS
Partner, PwC Australia
ANTHONY TEMPLAR
Head of Servicing, ANZ
PAUL JAMIESON
Head of Operational Excellence, Bendigo and Adelaide Bank
Paul is a seasoned and visionary General Manager and Global Strategy and Planning Director with proven successes spanning 20 years in delivering business transformation strategies, improving performance, customer satisfaction, achieving growth, cost and resource optimisation through Performance Improvement, Workforce Management, Financial and Capacity Planning, Management Information with Analytics and Insight functions specifically in Technology and Operational industry sectors including financial services, telecommunications, retail and media.
BHAVESH VAGHELA
CMO, ActiveOps
Bhavesh is an accomplished tech marketer and host of the ‘Ops Game Changers’ podcast. Since joining ActiveOps, Bhavesh has been on a mission to bring to the fore the stories and achievements of service operations leaders – including how AI can blend with human to drive better decision-making and how this combination is already transforming operations. Bhavesh has over 20 years of experience in fast-paced and disruptive markets. He has held senior roles in start-ups like ResponseTap and Kernolab, as well as global brands – Oracle and OpenText.
TOM BRADLEY
External Communications Director, ActiveOps
Tom is responsible for enhancing ActiveOps’ profile across PR, social and digital communications. Tom has over 10 years of experience working with data, social media and digital communications. He started his career agency-side, working with Battenhall and Red Consultancy to support world-leading consumer and corporate businesses. Over the years, he has been deeply involved in insights, data, strategy, stakeholder management, influencer engagement and content creation with myriad brands to achieve and exceed their goals.