WEBINAR
IN DATA WE DON’T TRUST: BREAKING DOWN BARRIERS TO AI
1 AUGUST 2024 • 10AM PST | 1PM EST
Feeling the pressure in operations? You’re not alone. With the push to transform and streamline, AI promises to be the game-changer for automating processes, making smarter decisions, and boosting productivity.
But here’s the catch: AI needs tons of quality data. So, are operations teams really ready to jump on the AI train? They want to be, but ActiveOps’ latest global research shows some big hurdles:
Join our webinar to dive into the data challenges plaguing service operations in financial services and healthcare. Our expert panel will share insights and solutions to help you unlock the full potential of AI.
94%
Aren’t using real-time data
90%
Say getting insights from their data is a huge effort
3in5
Think they lack the right data skills
3in5
Don’t feel supported by their business
80%
Believe they could make better decisions with trusted data
HOW DID WE END UP HERE?
MEET THE SPEAKERS
JULIEN CROWE
Senior Director & Head of ML Engineering, BNC
Julien leads artificial intelligence and hyperautomation at National Bank, which he joined in 2016. He has contributed to the digital transformations of multiple large Canadian organizations in finance and health care, built successful applied innovation partnerships with academia and contributed to transformative investment activities in the technology sector. Julien graduated with a doctorate from HEC Montreal and is a board member of multiple academic groups.
SALLY MILLER
Heathcare Executive & CEO, Willow Springs Lavender
SPENCER O’LEARY
Managing Director, North America, ActiveOps
Spencer leads the North American division of ActiveOps , delivering predictive and prescriptive insights to help our customers to make better decisions, faster. With a passion for operations management, Spencer helps organizations like TD Bank, Elevance and AIG to transform their service operations resulting in over 20% more capacity, over 30% boost in productivity, and significant business impact, quickly. Spencer has over 30 years of experience leading sales and operations teams in North America, the UK, South Africa and India.
BHAVESH VAGHELA
CMO, ActiveOps
Bhavesh is an accomplished tech marketer and host of the ‘Ops Game Changers’ podcast. Since joining ActiveOps, Bhavesh has been on a mission to bring to the fore the stories and achievements of service operations leaders – including how AI can blend with human to drive better decision-making and how this combination is already transforming operations. Bhavesh has over 20 years of experience in fast-paced and disruptive markets. He has held senior roles in start-ups like ResponseTap and Kernolab, as well as global brands – Oracle and OpenText.
TOM BRADLEY
External Communications Director, ActiveOps
Tom is responsible for enhancing ActiveOps’ profile across PR, social and digital communications. Tom has over 10 years of experience working with data, social media and digital communications. He started his career agency-side, working with Battenhall and Red Consultancy to support world-leading consumer and corporate businesses. Over the years, he has been deeply involved in insights, data, strategy, stakeholder management, influencer engagement and content creation with myriad brands to achieve and exceed their goals.