People, performance and engagement – insights in an instant
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Do you know what your hybrid workforce is working on and where?
Do you lack reliable data which tells you which people are overstretched and who is underloaded?
Is it impossible to get the data you need from some applications to manage ops effectively?
Do you understand how your people are using your applications?
Can you see the differences in work patterns between office and remote working?
Do you need insight into people’s working day but wish to preserve employee privacy?
A fair system of measurement for hybrid working
Imagine a day when these questions no longer keep you up at night. You have all the data you need to make the right decisions at a personal and department level. We advocate that using the data sensitively can improve performance, help to keep your teams engaged and spot burnout and unhealthy work patterns. We don’t do keystroke tracking or have cameras watching every move. A fair system of measurement works for everyone. Use the data wisely, and your team will be happier and more productive than ever.
WorkiQ – Instant insight into when, where and how your people are working.
If you need to know when, where and how your employees are working and which applications they are using, WorkiQ delivers all the data you need to make the right decisions to improve performance and wellbeing.
Product Features
- Transparent team activity
- Spot burnout
- Identify work efficiency
- Balance workloads
- Flexible reporting
- Hybrid workforce management
Know how your teams and team members are spending their time. Focus time on the things that are most important.
Help your employees manage work-life balance and avoid burnout. Understand employee working routines, excess hours, logging in during holidays, lack of breaks and erratic work patterns. Take action early and use the data to support your conversations.
Identify blockers to employee performance. Link performance to in-day employee routines. Identify the most efficient process completion, understand employee adherence to contracted hours and spot training needs.
Understand the balance of work between teams and departments. See how your workgroups utilize their time in comparison to others. Spot potential process differences.
Build your own reports to access the info you require about your individuals, teams and departments. Schedule bespoke reports to deliver specific and regular insights.
Understand work patterns and performance across locations intra-day. Office productivity vs. home productivity. See which applications employees are working in.
More facts
Work with truth, not perception. Manage your teams with clarity, reward and encourage based on fact. Take the emotion out of individual conversations.
More visibility
See your workforce clearly and understand when, where and how they are working. Make better decisions for everyone.
More productivity
Spot potential productivity issues early and take action to support the team to adjust accordingly.
More empowerment
Give your workers a chance to engage with their own performance and manage their time better.
AVERAGE
CAPACITY GAIN
20%
IN 1ST YEAR
NPS SCORE OF 8.8
INCREASES TO
74.81
OVER 4 YEARS
SAVED
£7M
IN FIRST 9 MONTHS
REDUCED CLAIMS BACKLOG BY
85%
SUPPORTING CX GOALS
REDUCED FRAUD LOSSES BY OVER
£1M
ANNUALLY
AOM – our foundation for delivery
Technology alone does not drive fundamental change. AOM (Active Operations Management) is our proven and much-loved methodology that is focused on driving long-term sustainable results and significant incremental gains.
WorkiQ works hand-in-hand with our AOM methodology. AOM supports your ability to read the data and act accordingly – maximizing efficiency and utilization without the risk of using data with the wrong intent. WorkiQ and AOM empower both team leaders and workers, using a ‘fair system of measurement’.
Training
We support you throughout the onboarding process with professional coaches who have also held significant operations roles.
Certification
The AOM Academy supports your teams to gain a professional qualification. Over 10,000 people are qualified in AOM.
Engagement
Our Customer Success Team is always there to support you – help you question the data, consider the recommendations and consider the implications. They have also held significant operations roles.
Empowerment
AOM will become a significant part of your power. It will enable you to implement a common language and deliver accurate and meaningful numbers back into the business, and increase engagement across your teams.
OPS TRACKER Q3 2023
Performance tracker for operations
Ever wondered how your stats stack up? Our quarterly performance tracker will help give you market context and ignite a desire to optimise all the five levers in your teams.
Discover how we can help you:
Manage your hybrid workforce
Collect the right data for performance decisions
Identify potential burnout and stress
