Workware is a powerful cloud-based software as a service (SaaS) application explicitly designed to meet the increasing demand for back office workforce optimization. Workware enables engaged and motivated teams to perform at the highest level possible. Now, with Workware 6, Robotic Process Automation (RPA) is supported allowing the management of a blended workforce of team members and robots.
With over a decade of back office and shared service centre operations expertise built in, Workware and Workware Mobile provide managers and team leaders with real-time departmental, team, individual and robotic performance data to deliver the best possible team performances.
Workware forecasting and capacity planning tools to focus on output planning and backlog management, making it easy for managers to review and revise priorities.
Used by leading financial services, BPOs, shared service centres and government orgnaizations across the globe.