ActiveOps Workware

Workware and Workware Mobile

* 15% - 25%+ Productivity Gains
* Real-time View of all Operations
* Identify Latent Capacity

* Complements existing systems
* Optimize people and robots
* Cloud-based SaaS Application

Digital Operations Management

Workware from ActiveOps is trusted by blue chip organizations in banking, insurance, healthcare, government, outsourcing and shared services, to support the most demanding back office and administrative environments.

  • Sustainable 15% - 25%+ productivity gains

    Realise benefits with three months

  • Single real-time view of all operations

    No need to replace, modify or retire existing systems

  • Optimise people and robots together

    Monitor Department, Team, Individual and Robots

  • Complements existing and legacy Systems

    Including BPM, Workflow, ECM and Line of Business Applications

  • Cloud based SaaS solution

    No software to install or maintain

  • Validate business transformation initiatives

    Quantify and transformation projects including Lean and Six Sigma

Workware is a powerful cloud-based software as a service (SaaS) application explicitly designed to meet the drive towards digital operations. Workware enables engaged and motivated teams to perform at the highest level possible.

Now with the ability to optimise Robotic Process Automation (RPA) allowing the management of a blended workforce of staff and robots.

Workware and Workware Mobile have built-in expertise from over a decade of operations, back office and shared service center operations. Real-time departmental, team, individual and robotic data empowers managers and team leaders to deliver the most productive, total team performances.

Workware forecasting and capacity planning tools focus on output planning and backlog management. Managers can quickly and easily review and revise priorities to meet any demand.

Take advantage of the technology used by leading financial services, BPOs, shared service centers and government organizations across the globe.

Workware Mobile – real-time updates on the go

Workware Mobile provides access to a single view of all operations data, even on the move. Managers are able to

  • Balance resources with demand
  • Identify and fill latent capacity
  • Prioritize and plan daily, weekly, monthly and quarterly work schedules
  • Meet quality and SLA targets
ActiveOps Workware Mobile

Support for lean and business transformation initiatives

Workware is designed to support and quantify the effectiveness of digital, Lean, Six Sigma and other business transformation initiatives. Performance and capacity management data are delivered in real-time.

Workware recently gained Lean Competency System (LCS) approved product recognition. This is a university-developed, industry-recognized qualifications framework for lean thinking, knowledge and workplace practical skills.

Workware complements BPM, RPA and other systems

Workware Connect enables data to be captured in real-time for BPM, Document Management, workflow engines and other line of business applications.

The result is a single real-time view of all operations without the need to replace or duplicate any existing systems.

As Workware is a cloud based solution there is nothing to install, maintain or update on local servers or user devices.

Data Capture

Interview with Steve Crook, experienced COO and Chief Customer Officer at ActiveOps

After being a serial client of ActiveOps for over 10 years through the operations transformation programmes Steve has led across a number of banks, he joined ActiveOps in March 2018 as Chief Customer Officer. He has over 30 years experience of senior leadership roles in retail banking and more recently utilities industries both in the U.K. and a number of overseas countries. He has a passion and a track record in scale organisations for getting it right for the customer; not only delivering for their needs of today but also as an integral part of their future planning, thereby ensuring that both the health and also the wealth of relationships are optimised at all times.

During an interview with ActiveOps, Steve outlines his impressive career in operations along with his advice for other COOs across the globe.

More information….

Mobile Operations Forecasting
Data Capture
Operations Reporting

Workware’s powerful analytics help you identify performance improvement opportunities, realise benefits, identify spare capacity and non-core activities

Workware’s real-time management capabilities keep your fingers on the pulse of your operation with a single view of all operations performance and capacity

Powerful and flexible capacity planning and forecasting analysis using historical data to produce and monitor daily, weekly, yearly plans