10 OCTOBER 2023 AT BAFTA, 195 PICCADILLY, LONDON
9:00 - 9:30
Breakfast & Registrations
9:30 - 9:45
Capacity23 Welcome & Introduction
Richard Jeffery Chief Executive Officer, ActiveOps
Jimmy McLoughlin OBE
9:45 - 10:15
Keynote: Future trends – exploring the impact of technology, data, and work that will shape our future landscape
Jimmy McLoughlin OBE
10:15 - 10:45
Panel discussion: What will the impact of future trends mean for service operations?
Moderator - Jimmy McLoughlin OBE
Andy Scott Director Shared Service Operations, Atos
Dr. Mona Ashok Associate Professor of Digital Transformation, Henley Business School
Dan Carroll Owner and Chief Technical Officer, Xcentuate Management Solutions
Claire Lund-Conlon Outsource Director: Aviva UK Life, Aviva
10:45 - 11:15
Coffee break
11:15 - 12:30
ActiveOps Product strategy: Driving MORE capacity, productivity and business impact through AI, data and human intelligence. What's new in ControliQ, CaseworkiQ and WorkiQ
Stuart Pugh Chief Product Officer, ActiveOps
Phil Moody Product Director, ActiveOps
Peter Cregg Product Director, ActiveOps
Elliott Tiernan Product Director & Group Head of Pre-Sales, ActiveOps
12:30 - 13:30
Lunch + Product Labs
13:30 - 14:00
Fireside chat: Ops Game Changers – Driving employee engagement at Nedbank RBB
Nozizwe Tshabuse Managing Executive: RBB Operations, Nedbank
Bhavesh Vaghela Chief Marketing Officer, ActiveOps
14:00 - 14:30
Fireside chat: Driving visibility and control in a complex, case working environment
Steve Hepple Performance & Operations Senior Consultant, Nationwide Building Society
Mark Mazurke Mortgage Distribution Performance Director, Nationwide Building Society
Peter Cregg Product Director, ActiveOps
14:30 - 15:00
MORE story: Integrating your data flows to drive speed and accuracy
Ben McManus Associate Director, Fidelity International
15:00 - 15:30
Fireside chat: Building a fully flexible workforce and operating model
John Gilbert Group Transformation Director, Atlanta Group
David Hand Head of Transformation, Atlanta Group
John Henderson Account Manager, ActiveOps
15:30 - 15:55
Coffee break + Product Labs
15:55 - 16:40
Panel discussion: What's your MORE? Game-changing impact from the ActiveOps Awards judging panel and finalists
Moderator - Emma Price Head of Customer Success, ActiveOps
Moderator - Marcella Rich Managing Director – EMEA Legal, Williams Lea
Candice van Rheede Manager: Performance and Resource Planning, Nedbank Insurance
Kevin Butt Head of Operational Excellence, RBC Brewin Dolphin
Sarah Heighton Head of Finance Shared Services Africa, Absa
Gemma Carter Director of Operational Excellence, SS&C GIDS
Cian Flood Workforce Planning Manager, permanent tsb
Ben McManus Associate Director, Fidelity International
Nozizwe Tshabuse Managing Executive: RBB Operations, Nedbank
Lidia Szymańska OPS Management Information Manager, mBank S.A.
16:40 - 16:50
Conference close
Richard Jeffery Chief Executive Officer, ActiveOps
Jimmy McLoughlin OBE
