AGENDA    /    SPEAKERS    /    VENUE    /   REGISTER
BE INSPIRED TO TRANSFORM YOUR SERVICE OPERATIONS TEAM AND DELIVER MORE. A JAM-PACKED DAY WITH PANELS, A PRODUCT SHOWCASE, FIRE-SIDE CHATS AND STORIES FROM INSPIRING SPEAKERS.

25 OCTOBER 2023, METROPOLIS EVENTS, MELBOURNE

9:00 - 9:30

Breakfast & Registrations


9:30 - 9:45

Capacity23 Welcome & Introduction

Richard Jeffery Chief Executive Officer, ActiveOps

Tony Sutherland Independent Consultant & ActiveOps Awards 2023 Judge


9:45 - 10:15

Keynote: Future trends – exploring the impact of technology, data, and work that will shape our future landscape

Chris Riddell Futurist, Greymitt


10:15 - 10:45

Panel discussion: What will the impact of future trends mean for service operations?

Moderator - Chris Riddell Futurist, Greymitt

Anthony Templar Head of Servicing, ANZ

Gethryn Ghavalas COO, Agile Analytics

Anna Itsiopoulos Customer Experience and Operations Executive


10:45 - 11:15

Coffee break


11:15 - 12:30

ActiveOps Product strategy: Driving MORE capacity, productivity and business impact through AI, data and human intelligence. What's new in ControliQ, CaseworkiQ and WorkiQ

Kevin Evans Group CTO & Interim CEO APAC, ActiveOps

Peter Cregg Product Director, ActiveOps

Greg Brimble Customer Value & Onboarding Director - APAC, ActiveOps

Rosalie Spies Client Relationship Manager, ActiveOps


12:30 - 13:30

Lunch + Product Labs


13:30 - 14:00

MORE story: Integrating your data flows to drive speed and accuracy

Ben McManus Associate Director, Fidelity International

Peter Cregg Product Director, ActiveOps


14:00 - 14:30

MORE story: Driving capacity, productivity and business impact at ASB Bank

Andrew Wilson General Manager Operations, ASB Bank


14:30 - 15:00

MORE story: Embedding best-in-class disciplines to deliver operational efficiencies

Gethryn Ghavalas COO, Agile Analytics


15:00 - 15:30

Coffee break + Product Labs


15:30 - 16:00

Fireside chat: Ops Game Changers - CoreLogic's journey with AI & Automation

Ellena Bianco Senior Leader Client Operations, CoreLogic Australia

Martin Hogg Customer Relationship Director APAC, ActiveOps


16:00 - 16:50

Panel discussion: What's your MORE? Game-changing impact from the ActiveOps Awards finalists

Moderator - Tony Sutherland Independent Consultant & ActiveOps Awards 2023 Judge

Amanda Jones Senior Manager Workforce Optimisation Group Operations, Westpac

Ellena Bianco Senior Leader Client Operations, CoreLogic Australia

Danielle Cave Manager, Business Improvement, Rabobank

Andrew Wilson General Manager Operations, ASB Bank


16:50 - 17:00

Conference close

Richard Jeffery Chief Executive Officer, ActiveOps


REGISTER TODAY AND INVITE YOUR COLLEAGUES TO THE ACTIVEOPS CAPACITY23 CONFERENCE. SPACES ARE LIMITED SO DON’T WAIT.
We will bring you our latest product development initiatives that are guaranteed to help you do more.
Customers and peers will take to the stage to tell you stories of more and how they have driven game changing results within their service ops teams.
Network with your peers, meet industry experts and influencers.
Register today, and we will be in touch with all the information you need to make Capacity23 a brilliant day.
By submitting your details, you agree to our Privacy Policy. Occasionally, ActiveOps will contact you with marketing-related communications about our products, services and events. I understand that I may unsubscribe at any time.
Copyright © 2023 ActiveOps PLC. All Rights Reserved.
Copyright © 2023 ActiveOps PLC. All Rights Reserved.