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Know Where Capacity and Effort Goes.
Supporting transformation across people, process, automation and AI to tangible outcomes.
Imagine if you…
Could see where effort was going before deciding what to improve first.
Never came close to missing an SLA again.
Could balance work, people and skills at every moment.
Could capture the time freed up by automation and process improvements.
Data you can rely on.
We bring your data in, standardize it into a single view of work and effort so we are always comparing apples with apples when it joins the operations data model. Using ML, AI and data models, we extract insights that enable you to make strategic and tactical decisions in the moment. And of course, you can output the enriched data back into your organization to continue to drive more accurate decisions, faster.
The ActiveOps Platform
Every customer starts with AO Core
Add AO Capabilities as new challenges come into focus.
AO Core
The visibility and control to plan, manage and improve the operation day to day.
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Application Mining
Understand how work really happens at the desktop: people, performance and engagement.
Transformation Performance
Track transformation initiatives, measure real impact and prove automation delivered.
Long-Term Workforce Planning & Optimization
Strategic workforce modelling, headcount planning and workforce design.
Casework Management & Process Intelligence
Complete casework visibility, workflow management and process optimisation.
Operational Connectivity
ActiveOps Platform brings together people, activity, automation and AI data into one trusted view of how work is happening. Powering AO Core and every AO Capability, you have the context to make better decisions at every level, and the ability to get that intelligence out whenever its needed.
AVERAGE
CAPACITY GAIN
20%
IN 1ST YEAR
NPS SCORE OF 8.8
INCREASES TO
74.81
OVER 4 YEARS
SAVED
$7M
IN FIRST 9 MONTHS
REDUCED CLAIMS BACKLOG BY
85%
SUPPORTING CX GOALS
REDUCED FRAUD
LOSSES BY OVER
£1M
ANNUALLY
Discover how we can help you:
Choose what to automate and which processes to improve
Release capacity when it matters to capture the value
Protect impact and deliver the ROI
Utilize effort and capacity data to make better decisions
